Dear Samyra,
We appreciate your feedback regarding your recent experience on our tour, and We are sorry to hear that you remain dissatisfied despite the partial refund and your positive interactions during the tour.
It's surprising to learn of your dissatisfaction, as the tour you participated in holds the esteemed "Badge of Excellence" on Viator and is consistently cherished by many. During the tour, we shared laughter, engaged in meaningful conversations, and captured memorable moments while exploring the attractions. It was a pleasure witnessing you form connections and make new friends throughout the day.
Considering the positive interactions and the enjoyable atmosphere, we believe your review might not fully reflect the overall mood and experience you had that day.
We are genuinely committed to ensuring our customers have exceptional experiences, and We regret that we fell short of fully meeting your expectations.
Thank you for your understanding, and we value your perspective as we continuously strive to provide outstanding experiences.