Dear Mohamed_M,
We are sorry to hear that you did not enjoy your experience with us. We always strive to provide our guests with the best possible experience, and we apologize that we fell short in this case.
Regarding the palace, we make it very clear in our tour description that our tour does not include entry to the Nasrid Palaces. We understand that this is a major attraction and we offer other tours that do include it, such as our Alhambra and Nasrid Palaces Guided Tour.
As for your experience with our guide, we are sorry that you felt rushed and that your questions were not answered clearly. We take all feedback seriously and will be sure to address this with our team to ensure that our guests receive the best possible service.
We would like to invite you to try one of our other tours, such as our Flamenco Show or Walking Tour, in the hopes of providing you with a better experience. Thank you for your feedback.
Best regards,
Play Granada Team