Thank you very much for your feedback.
TRULY, If you are not able to access to internet or making a phone call during/before your journey, you want to turn off the phone and everything goes smoothly with service right to your foot of cruise you should book the All Inclusive Private tour option or simply get one arranged by your cruise staff. Group boat tours when you are on oversea cruise means you have to be connected all the time.
We sent you the email and message via whatsapp before the travel date and you did not get it. We guided clearly our Operation building, our coffee House, our Check in counter, Our boat name. It is then a pity that you did not get it. It means you have chosen a wrong tour. Luckily after a long time on your own you managed to ask a local Vietnamese to call us and we showed you to the meeting place. For our future clients, if you travel without internet access and phone, please remember to come to the ONLY yellow building - the Operation building of the harbor and you can ask anybody there they will know us. Or simply book our ALL INCLUSIVE PORT OF CALL TOUR OPTION for AT-foot-cruise service. Thank you!