Natalie and Greg,
It clearly states you DO NOT go to Clava cairns on this bus tour due to the weak bridge. It also clearly states in the email I send you upon booking that lunch is not included. It suggests you bring a packed lunch. There is no queue for the bus. You just all stand in a group which you did then the bus arrives and you wander over.
I find it amazing what people will complain about that isn’t factual just to get a refund. Viator have refunded you but I’m challenging it as it’s extremely unfair. I paid for your two entry fees to the castle so at least you should pay that. There were several Outlander places such as Culloden battlefield, Inverness, Loch Ness too.
Here is what we sent you about lunch:
Lunch/Snack:
We do not set aside a specific time or place for you to eat but there are cafes or takeaways at some of the venues we visit. However to save time you may wish to bring with you a packed lunch which you could eat on the vehicle during periods of travel over 30 minutes.
Here is the list of places you saw:
Culloden Viaduct (Pass By) After a half hour visit at Clava Cairns, we will pop around the corner to see the famous Culloden or Nairn viaduct, designed by Murdoch Paterson and opened as a railway crossing in 1898. It is a spectacle to behold – there will be photo opportunities. Inverness Castle (Pass By) Journeying onwards through the city of Inverness we will pass the historic town hall and the Inverness Castle. There will be photo opportunities for the castle and Inverness Cathedral. You’ll be able to visit the castle viewing gallery and the shops, cafes or historic b Read more 1 Cawdor Castle Cawdor Castle is a lived in castle which is written about in Shakespear's MacBeth, when he refers to the Thane of Cawdor and the prediction. It has spectacular gardens and guided audio tours in your own language. 1 hour 30 minutes • Admission Ticket Included 2 Culloden Battlefield We will travel to the Culloden Battlefield, where the Jacobites lost many a soul in the 1946 uprising. This was the last battle to be fought on British soil. If time allows we will give guests a chance to walk on the battlefield. Depending on tour we may not stop but just drive by. 45 minutes • Admission Ticket Free 3 Loch Ness Going over the River Ness onto Loch Ness, where you need to be ready to spot our legend, Nessie, the Loch Ness Monster. Enjoy the comfortable ride by Loch Ness, which takes just around 30 minutes , searching for a sighting of Nessie herself. The last famous recorded sightin Read more 30 minutes • Admission Ticket Free 4 Inverness Drop off in the city for shopping or seeing the historical churches and streets. It can vary between 30-90 minutes for this stop. 45 minutes • Admission Ticket Free Beauly Priory (Pass By) We will leave the castle around 2-2.30pm to journey via a scenic route to Beauly to drive by the historic priory, now a ruin, built in 1230 by a little-known French order of monks. It is also the location where Claire of Outlander fame, is supposed to have met Mairi. It is the true site of t Read more 5 Robertson’s Farm Shop Beauly Go see a local farm shop but most of all see the two Highland cows Jamie and Katie-Morag 20 minutes • Admission Ticket Free
Where does it say clava cairns?