Hello, I apologize for the unpleasant experience you had. I did send you the location before the meeting point, but unfortunately, you were without internet access, which made it difficult for us to locate you. As a result, the tour was delayed, and other travelers had to wait longer than necessary. Nonetheless, our meeting point is easy to find, and we've never received any complaints. Also, the notion that our tour is held outside town is false.
Regarding the size of our boat, it can accommodate up to 300 people, but during your tour, there were only about 100 travelers, and many seats were unoccupied. Additionally, our tours are conducted in different languages as they're not private.
I understand our tour ended at 8 pm and was already dark. However, we don't believe that this was our fault. I'm sorry once again for your unfortunate experience.