Thank you very much for your feedback. I understand your perspective, and it is very important to us. I would like to point out that the tour pertained to the Auschwitz Museum, where all tours follow the same format, and guides are obligated to adhere to the museum's rules. I am not responsible for the quality of the tour itself but rather for ensuring your safe arrival and return. I believe that in this regard, our company performed excellently. From what I have been informed, you opted out of visiting Birkenau due to the lengthy distance to walk. The driver took you by car on a tour around the Birkenau camp to illustrate the magnitude of this tragedy and provided commentary to help understand its scale. I am truly sorry that you were not satisfied with the tour, but I must reiterate that I am solely responsible for transportation and the care of our clients. I will convey your concerns to the Museum. Our product includes information about the distance to walk and indicates a moderately advanced level of difficulty for the entire tour. Best regards, Damian