Hello, we are very sorry to hear what happened to you. In our systems and platforms it's no possoble to book a tour in Spanish. We also don't sell lunch boxes straight from the hotel. In our offer we have 2 breaks before entering the museum 15-20 minutes and between the first and second parts next 15 minutes.
In order to confirm the credibility of your opinion, we would like to ask for information on the day of the trip and the names of the participants.
Our company try to do the best service
please contact with me +48 459 581 581