We apologize for your experience. We are actually known for our great attention to detail, and our customers are never dismayed with our services.
When we examined the matter, you explained to us that the boat tour was fantastic and the captain was friendly, and you had to cancel the last half of the tour since you couldn't understand the private guide and there were numerous miscommunications. This, we entirely understood and which we sincerely apologized for. We collaborate with a tour guide company for so many years, and they always send experienced, English-speaking guides. This is actually the first time we have encountered this kind of issue.
We refunded you solely for the cost of the guide as it was the main problem. Other services, such as boats and villas, unfortunately could not be refunded.
Please understand that your circumstance was an exception. As evidenced by numerous positive review, we are known for taking control and genuinely caring about our consumers.
We constantly strive to provide a fantastic experience, and we are devastated when we fall short. Thank you for taking the time to alert us to this. We will use your feedback to improve and guarantee that this does not happen again.