Hello Kenneth_J,
Thank you for taking the time to share your feedback about your experience with our Historical London Walking Tour in Westminster & Churchill War Rooms Entry. We apologize for the disappointment and inconvenience you encountered during the tour.
We deeply regret that the tour did not meet your expectations and that there were discrepancies between the stated itinerary and the actual experience. We understand the frustration caused by such inconsistencies and apologize for any confusion it may have caused.
Regarding the private aspect of the tour, we apologize if it did not meet your expectations. We strive to provide a personalized and engaging experience for all our guests, and we regret that this was not reflected during your visit. Your feedback will be shared with our team to ensure that we make the necessary improvements to deliver a more enjoyable and valuable tour experience.
We appreciate your understanding and are glad to hear that you found value in the Churchill Museum. We take your comments seriously and will use them to review and enhance our tour offerings.
Once again, we sincerely apologize for any inconvenience caused and appreciate your feedback. If you have any further concerns or if there is anything else we can assist you with, please feel free to contact our customer support team. We value your patronage and hope to have the opportunity to welcome you back in the future for a more satisfying experience.
Best regards,
Edgar J.
Communications Manager
City Wonders