Dear Bhawana! Thank you very much for your feedback. It is very important to us that you took the time to review all the aspects of the tour. We truly appreciate it.
Vince is very happy you liked his approach and manners, he says "Hi".
, by the way :)
I see that you mentioned the vehicle and it's age, but let me assure you that the reason we use these Chevy Astro vans is due to the weight. Because they are less than 6000 pounds, we are able to take our guests to residential neighborhoods with better views and picture opportunities. That is why the Hollywood Sign pictures you took were at a secret hiking trial instead of a generic tourist location. Nevertheless, we will do our best to come up with even more luxurious vans as soon as possible, so that you experience is definitely 5stars. It is a priority for us to keep improving.
As for the dress code, we always have uniforms on and that day was not an exception. However, it was cold outside and Vince wore a jacket over it. I hope it was not a big deal for you guys.
Overall, we are so glad to have had you as our clients and thank you for allowing us to see where we need to improve! We will definitely be doing our best to earn your business by your next visit to LA :)