Dear Sandi.
We really appreciate you took time to write your opinion which, by the way, we completely disagreed with all the inaccuracies you mention happened in this tour.
The experience you booked was offered exactly as it is described! This is neither a Feast nor a Dinner! but a tasting! Swiss products focus on quality rather than quantity and we provide our guests the best Swiss products! I know this could be a cultural shock when someone is used to get XXXXL food portions.
You forgot to mentioned how much in love with the chocolate tasting everyone in the group enjoyed! And the visit to the castle! The price you said was charged is also wrong!
We provided more than 5 different types of Swiss chocolate , 3 well served portions of Swiss cheese plus its garnish, fresh bread, fresh water and two glasses of wine per person.
Portions for wine tasting in Switzerland are 1 dl everywhere and we don’t fill up the glass to the top because the purpose of a tasting is not to get drunk but to enjoy and appreciate the aromas and flavors of a fine wine!
Yes, the walking is a moderate part of the tour and it’s the only way to enjoy and learn about this beautiful alpine city! We do not drive cars everywhere here in Switzerland for such short distances.
The boat information and tickets were given to you on time and we just needed to check the new spring scheduled. You informed us when you got on the boat happily!
Irina stayed with you during the tour and we need to respect the Swiss working hours. We provide the best of our guiding services within the time booked.
We didn’t call the owner since we are capable enough to arrange the tour services to all our lovely Guests just like you are!
I am sorry you didn’t enjoy the tour but it was provided exactly as described!
Walking is healthy and it’s part of the every day life in the Alps! As well as honesty and transparency!
We wish you happy travels !