I am genuinely surprised when I come across reviews like this one, but even more so when someone requests a refund because two lights were not functioning during a two-hour trip, where most of the time is spent outside the cabin. It's important to note that this issue did not involve an engine failure that would prevent the boat from completing the trip.
Furthermore, I find it audacious that you would write me an email demanding a refund or threatening to express your dissatisfaction with the trip, all because two lights in the cabin were broken. The captain's response of "What can he do?" after your persistent questioning about those two lights was warranted. Did you genuinely expect him to replace a lightbulb in the middle of the trip just to satisfy your wishes? Honestly, that seems unreasonable. It surprises me that you have the audacity to request a refund for such a trivial matter and resort to threats of writing negative reviews if your demands are not met. If you feel inclined to do so, please go ahead and post those reviews. I will gladly respond to each one, highlighting the arrogant nature of such behavior. Moreover, it will serve as a warning to others like you to steer clear of our business, as they too will likely be disappointed if they expect refunds every time a minor issue arises.
Customers like you, who exploit the idea of "The customer is always right," do not deserve to be considered as genuine customers. I have dealt with numerous customers over the past seven years, and let me tell you, you do not fit that description. Instead, you come across as an opportunistic individual who looks for the smallest reasons to seek reimbursement. It is disheartening to witness the challenges that businesses like ours face due to customers like you. I genuinely hope that we do not have the misfortune of encountering you again in the future, as you will not be welcomed as a customer.