Thank you for your feedback, and we're delighted to hear that you had a "golden" trip with us. However, we are truly sorry to learn about the inconvenience you faced regarding leaving your water bottle in the heat and the wait without access to water, especially given your health conditions.
We take the safety and well-being of our guests very seriously, and we apologize for any discomfort you experienced during the tour. We will certainly address this matter with the museum authorities to ensure that such situations are avoided in the future.
Your feedback is invaluable to us, and we appreciate your understanding that the situation was beyond the organizer's control.
We're grateful for your support and look forward to providing you with more enjoyable and hassle-free experiences on your future trips.