We're sorry to hear you were not able to use your tour Paula_M. For Shaka Guide tours purchased through Viator/TripAdvisor, users must follow the instructions included in the ticket or voucher confirming the booking.
Wish you would have contacted us at that time so we could have helped you download our Shaka Guide app and your purchased tour. Should you need further assistance, kindly email us at aloha@shakaguide.com