Dear William,
Thank you for taking the time to share your feedback with us. We sincerely apologize if your experience did not meet your expectations, and we are sorry to hear about the issues you faced during your recent tour. We strive to offer our guests a memorable and enjoyable experience, and we regret any inconvenience you may have experienced.
Regarding the delay in start time, we acknowledge that we had to adjust our schedule due to the unusually busy day at the Santorini port. Our primary aim was to ensure we catered to all our passengers efficiently, keeping their time and convenience in mind.
We also take note of your feedback about the bus conditions and the New Port. We aim to provide comfortable and convenient transportation for all our passengers, and it is disappointing to hear that we did not meet these standards on this occasion. Rest assured, we will address these issues with the relevant teams to prevent such occurrences in the future.
It was heartening, however, to read your positive remarks about our guide Lucy, the charm of the Old Town, and the great food you enjoyed. We work hard to create delightful experiences for our guests, and we're glad to know these aspects of the tour resonated with you.
Again, we sincerely apologize for any inconvenience caused and appreciate your understanding that the tour adjustments were made with the intent to ensure a smooth and enjoyable experience for all passengers. We take your feedback seriously as it helps us improve our services and better serve our customers.
Thank you once again for your review, and we hope to have another opportunity to serve you in the future and exceed your expectations.
Warm regards,
Vexperio team