Dear valued customer,
Thank you for taking the time to share your feedback regarding your recent experience with Hello India Tours. We sincerely apologize for any disappointment or inconvenience caused during your tour of the Taj Mahal.
We deeply regret to hear about your dissatisfaction with the behavior of your tour guide. At Hello India Tours, we hold ourselves to the highest standards of professionalism and customer service, and it is unacceptable for any of our guides to prioritize shopping commissions over providing a fulfilling and informative tour experience. We have addressed this issue with our team to ensure that such behavior does not occur in the future.
Additionally, we apologize for any lack of knowledge displayed by your guide regarding the Taj Mahal and the fort. It is our priority to ensure that our guides are well-informed and capable of providing comprehensive insights into the historical and cultural significance of the sites visited. Rest assured, we will be reinforcing training and educational programs for our guides to enhance their expertise.
Regarding the complaint about the economic challenges post-COVID, we understand the sentiment but acknowledge that it should not have been expressed in a manner that detracts from your experience. We appreciate your understanding during these challenging times, and we assure you that we are continuously striving to improve our services while adapting to the evolving circumstances.
On a positive note, we are delighted to hear that you found our driver to be accommodating and pleasant. We deeply value the contributions of our entire team, and we are pleased that this aspect of your experience met your expectations.
Once again, we apologize for falling short of your expectations and thank you for bringing these issues to our attention. We request you to share the booking reference number to identify the core reason of this cause. And we ensure you that this will not happen again in future. Please do not hesitate to contact us to arrange your next tour, and we will ensure that your experience exceeds your expectations.
Thank you for choosing Hello India Tours, and we hope to have the opportunity to welcome you back soon.
Warm regards,
Team Hello India Tours