Dear traveler, we are very sorry you had that experience.Cold weather, sometimes rain and sometimes snow are typical conditions in NYC in December. We strive to set our travelers for success by fully disclosing this in our tour description and encouraging all to dress appropriately. We care that you have the best experience spending time with us and enjoying all NYC has to offer. For your future comfort, we recommend visiting NYC during June, July and August when is very likely to be warm and not raining. We enjoy having all of our travelers leave with happy faces and great memories. We look forward to seeing you in the future.