Dear Katie, we are very surprised by your review, which really raises questions.
Our guides are trained by us and are all professionals. We're not surprised that they need a sheet from time to time to make sure they don't make any mistakes when announcing the blends of grape varieties, but we find it strange that one of our guides spends all day with his sheets.
As far as the restaurant is concerned, we offer either a bistro-style restaurant in the heart of a village or a semi-gastronomic restaurant in a medieval setting. Both are highly rated on Tripadvisor. We can understand and are sorry that the food was not to your taste, but for the food to be "insulting" is a comment that is beyond our comprehension.
Why didn't you contact us after your tour if the quality seemed so deplorable? Why didn't you inform the guide? We have had no reports from either you or the guide... We don't even know who you are or when you came. Best regards