Dear Chloe
Thanks again for choice our service for trip in Halong Bay. We really so sorry about your unhappy with our service. We always following and contact with you all time on trip, but you did not inform us anything about this complain and before trip we send all details information and cruise photos and tour activities and you did not complain anything with what we provided. On the trip from start to the end we always connect with you by WhatSap and check with you about all service on trip, but you did not complain anything, after the end trip we also ask you about trip service and you also did not tell anything. We still trying contact with you by WhatSap to double check about more details this complain then can improving our service. Really so sorry to hear about this and we hope you can contact with us and we want to know more details about this troubles. Thank u so much for your reviews, we do appreciate it, your review is extremely helpful for our next customers. We do appreciate it and we always try our best to make your trip best if we can. Thanks and Best Regard