I'm saddened by this review and find it unfair. I am sharing a link to the photo album our guides shared from your tour on December 26th 2023. https://flic.kr/s/aHBqjB87hQ Anyone can see in the photos that there are definitely manatees on this tour. Your tour date was one day after Christmas and is generally a busy day at Silver Springs. But we were still able to accommodate your own rather large group. We hired 3 guides for 20 vessels. That is approximately 6 vessels for each guide. They took photos, they worked hard for our guests. We didn't see monkeys that day but we can never guarantee that monkeys will appear in the forest. They are wild, not in cages. Our guide Aaron went out of his way to post some recent pictures of them on the request of a guest. We really do go out of our way to provide an outstanding experience every single time. Here is a review from another guest on your exact tour:
*****M Jamerino
Aaron, Guy and Annabelle were awesome! We had so much fun, thank you!!!
We stand by our 5 Star reviews that paint a very different picture than what you have stated here.