Dear Customer,
We'd like to clarify that we maintain a partnership with the Louvre Museum to ensure our customers receive genuine tickets. Regarding your recent last-minute booking, while we strive to accommodate all reservations, we regret that in your case, the booking was made very close to the entry time. Specifically, we received this booking at 3:55 PM for a 4:00 PM entry to the museum, which unfortunately led to its subsequent decline by the Louvre.
It's worth noting that on the same day, we successfully processed other bookings smoothly. However, we understand that your experience was affected by the last-minute nature of your reservation.
Regarding our pricing, we acknowledge that it may be higher compared to purchasing tickets directly from the museum. However, this price difference reflects the additional benefits we offer, including convenience, priority access, and personalized service with our own guides to enhance your experience. Which we already refunded on the same time.
We genuinely value your feedback and are fully committed to improving our services. Request you to remove the unnecessary review which is misleading the travelers. If you have more doubts you can reach to us any time on our email or call, please do not hesitate to reach out to our customer support team.