Dear Megan, thank you for sharing your detailed feedback about your recent experiences with us.
We are glad to hear that you arrived safely at your destinations and that your return driver provided a good service.
We sincerely apologize for the disappointing experience you had with your pick-up from the airport. Your feedback is valuable to us, and we take your comments seriously. It is concerning to hear that the service did not meet your expectations and the description on our website.
We strive to provide a high level of service to all our customers, and it is clear that we fell short in this instance. Your suggestions regarding training for drivers, hiring bilingual staff, and ensuring that our clients feel comfortable and at ease are noted. We are committed to improving our services and will take your feedback into consideration to make necessary adjustments.
Your review will be shared with our team as a learning opportunity, and we will work towards enhancing our service to ensure that future experiences align with our customers' expectations.
Should you ever reconsider and decide to give us another chance in the future, please do not hesitate to reach out to us directly. We value your feedback and will continue striving to improve our services based on the suggestions provided.
Thank you once again for taking the time to share your thoughts with us. Your feedback is essential in helping us to better serve our customers and enhance their overall experience.
Kind Regards
Angela
Customer Care Team