Dear kathy,
Thank you for taking the time to share your concerns with us regarding your recent experience with our "Paris in a Day" tour.
We sincerely apologize for the unexpected changes to your itinerary and any inconvenience this may have caused.
While we always strive to provide the best possible experiences for our guests, sometimes, unforeseen circumstances, such as venue-specific decisions, can lead to unavoidable changes in the tour itinerary.
In this instance, the Eiffel Tower portion was replaced with a visit to Sainte Chapelle due to circumstances beyond our control.
Regarding the issue with tickets, we are currently investigating this matter and will work diligently to ensure that you receive a full refund for any part of the tour that did not meet your expectations.
Rest assured that we are committed to resolving this issue promptly.
Please do not hesitate to contact us at feedback@walks.org.
Our customer support team is here to assist you and address any questions or issues you may have.
We look forward to making amends and providing you with an exceptional experience in the future.
Best regards,
Jhonas.
Walks and Devour Tours.