Bonjour Thatcher_E,
Based on your feedback it is clear that you have not checked in at the right place. We do not use buses but minibusses. We organize Small Group Tours and you do not have to walk 10 minutes to reach the place where to board the Minibus. Our address is 41, Avenue de la Bourdonnais 75007 PARIS, and our Driver/Escorts or Driver/Guides meet you directly at our Agency and they are the ones taking you to their minibus. It does not take 10 minutes to reach your vehicle but rather 30 seconds. Like others, You simply never came to our agency! and you missed your tour. Unfortunately for us, other tour companies give a meeting point at 45 Avenue de la Bourdonnais which is around the corner from where we are, which is right in front of a Café "Champs de Mars Café" at the Corner of Avenue Rapp and Avenue de la Bourdonnais. I believe you simply met one of their coordinators who by mistake told you to walk to the other side of the Champs de Mars saying that is where the tour bus is, a 10-minute walk. I am sorry to read that they were rude to you.
To whoever reads my response to you, our agency is Paris TRIP and we are located at 41, Avenue de la Bourdonnais 75007 PARIS. We do not meet people on the street. We have a Shop where people can check-in in and it is clearly written on the Store "41" which is the number on the Avenue where we are. For that reason, we cannot and will not accommodate complaints from people missing their tour when we can easily be found. For the morning Tours leaving at 8.15 am, we welcome guests from 8.00 am and Washrooms are available. Thank you, Arnaud