What`s not acceptable is this Review.
Shoud try to understand the product that was bought, an half day Tour to Sintra, Cabo da Roca and Cascais, designed to show the village, the region, including Cabo da Roca and also Cascais, extensive but with time for everything if participants respect the tour and time given on each atraction.
Designed for 4 hours but usually takes around 4h30 because we never rush on our tours.
Anywhere on the description of this product is mentioned the visit to Palacio da Pena.
We have tours with Pena Palace included, we suply the tickets and prepare the visits because the visit to this atraction have to be planned in advance, the atraction has scheduled hours and people cannot just arrive there, buy a ticket and get in.
Aniway...