Dear Linda_S,
Thank you for sharing your insights regarding your recent experience on the 2023 Volcano Eruption Afternoon & Evening Tour from Reykjavik. Your feedback is valuable to us, and we're sorry to hear about the discomfort you faced during the tour.
We apologize for any inconvenience caused by the pickup location at the Arctic Comfort Hotel. Please note that while we offer various pickup locations in the Reykjavík city center, the conditions and designation of specific locations are determined by external entities, and we appreciate your understanding.
Regarding the physical demands of the tour, including the 4-mile hike to the volcano and back, we appreciate your input. Your comment about the challenges you and your husband faced is important, as it helps us evaluate and improve our offerings to ensure a positive experience for all our guests.
We understand that the weather conditions and physical exertion can impact the experience, and we're glad to hear that you were able to complete the hike. However, we're truly sorry that it proved to be a challenging endeavor for you.
Your insights will certainly help us enhance our tours in the future. If you have any further comments or suggestions, or if you'd like to discuss your experience in more detail, please feel free to reach out to us at info@bustravel.is.
Thank you for choosing BusTravel Iceland for your adventure, and we hope to have the opportunity to welcome you back on a future tour that better aligns with your preferences and comfort.
Best regards,
Andrius