Dear Andrew_H,
Thank you for taking the time to share your experience with us on the Golden Circle, Northern Lights, and Blue Lagoon Tour. We're delighted to hear that you enjoyed exploring Iceland's beautiful sites with Denis as your guide.
We appreciate your feedback regarding the second leg of the tour and apologize for any inconvenience caused by the backtracking. Your comments will be shared with our team to ensure that we continually enhance the tour experience for our guests.
Regarding the Northern Lights portion of the tour, we understand your disappointment with the faint glimmer you witnessed. We want to clarify that our policy does indeed allow for a free rebooking if the Northern Lights are not seen. This rebooking is valid for up to three years, providing ample opportunity to try again until the lights are visible.
For guests who were on the small group tour and wish to retry on the classic (big) group, we offer this retry for free. However, if a customer wishes to have the same small group experience, they may need to purchase it again. As an exception, we offer a 50% reduced price in such cases. Please note that the classic (big) group is always available for rebooking.
We appreciate your understanding and are grateful for the opportunity to clarify our policies. If you have any further questions or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly at info@bustravel.is
Warm regards,
Andrius