We are really sorry you didn't have a great time with our tour in Rio. As you can tell by all of our other reviews, we are committed to superior guest experiences.
Regarding your specific concerns:
Late Start: We understand how frustrating the delay on your tour must have been, and we sincerely apologize for the inconvenience it caused. During periods like Carnaval, unforeseen circumstances like heavy traffic, street closures, and high demand can unfortunately impact tours across the city, leading to delays beyond our immediate control. While we strive our best to ensure punctuality through effective planning and proactive communication, these external factors can sometimes present unavoidable challenges affecting not just our guides but also numerous other tour operators. We understand this is not ideal, but we appreciate your understanding.
Cost: We understand your feedback regarding pricing. We are committed to offering transparent and competitive pricing while ensuring the inclusion of valuable features like skip-the-line tickets and top-rated drivers and tour guides. We continuously review our pricing structure to ensure we meet these goals.
Guide's knowledge: We take pride in our guides' expertise and professionalism. We will review your feedback regarding the guide's knowledge and ensure they are consistently providing accurate information.
Wait at Christ the Redeemer: We understand your frustration with the long wait at Christ the Redeemer, especially considering the already challenging schedule due to Carnaval delays. Unfortunately, unpredictable factors beyond our control, including high demand and operational limitations at third-party services, can sometimes contribute to extended wait times. That's exactly what happened: the Christ the Redeemer train operator, 'Trem do Corcovado', had long delays which generated the long waiting times.
We appreciate you taking the time to share your experience. We are sincerely sorry for the inconveniences you encountered and are committed to providing a positive experience for all our guests. If you come back to Rio, we hope you will give us another chance to show you the true quality of our tours.