Dear customer, thank you for your feedback, however we invite you to read better what is written on the website. The description indicates that an assistant is available throughout the trip. The assistant is available to inform and organize the tour as best as possible according to your needs.
The 2 hour guide service is included in Pompeii and this is what we have provided. This tour is a window into our beautiful country and the day's attractions should help you figure out what to delve into on your next trip. It is impossible to experience the excavations of Pompeii in 2 hours, 2 days would not be enough. The ancient city of Pompeii is very large and not all areas are accessible. The basic routes are defined to make the best of this wonderful city destroyed by the eruption of Vesuvius known.
Regarding your consideration of water, the notes specifically state that drinks and drinks are not included. Why would we have to offer water? At the exit of the excavations there are many bars where you can buy bottles of water or typical Vesuvius lemonade..
Jb Khan is a professional and very knowledgeable assistant, your statement is false. All our staff is highly qualified and controlled, your consideration is just a way to discredit our company. Luckily our 5 star reviews speak for us..
Your consideration on the price you paid, perhaps you don't know the costs related to a trip of this type. Before booking a trip, perhaps it is best to find out about the costs and carefully read what is described.
We are sorry if we could not meet your expectations, we cannot reach everyone but we will do our best to further improve our high quality.