Hello Deborah_H,
Thank you for reaching out to us regarding your experience with the Papal Audience Experience Tickets and Presentation with an Expert Guide. We apologize for any confusion and inconvenience you encountered during the tour.
While we understand that the meeting point instructions may not have been as clear as they should have been, we provide detailed information in our tour materials and confirmation emails to ensure a smooth experience for our guests. We regret any misunderstanding that occurred, resulting in your late arrival.
Please note that due to the nature of the Papal Audience and the security protocols in place, it is crucial for guests to arrive on time to ensure a seamless entry. We apologize if you were not able to join the group at the designated meeting point.
While we cannot provide a refund for the tour as you were able to see the Pope, we apologize for any disappointment caused by missing the group experience. Unfortunately, we do not have a record of your attendance after the designated meeting time, so we are unable to provide specific details about what was covered during the tour.
We appreciate your understanding in this matter. If you have any further questions or concerns, please feel free to contact our customer service team directly. We value your feedback and will use it to improve our communication and instructions for future tours.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Edgar J.
Communications Manager
City Wonders