Dear Jon_B,
We are sorry that you are not happy with the tour.
We don't know where you read or who told you that you would avoid the crowd, because the rules for the Pope's public audience are the same for all people in the world and everyone has to go through security checks.
Especially when the audience takes place indoors, places are very limited and it is difficult to obtain tickets due to the many faithful on pilgrimage from all over the world.
We are sorry that you consider our tour a waste of money, but please know that without this you probably wouldn't even have been able to enter the audience.
And we are also sorry to tell you that you should read better what you buy, because all this is clearly written on our tour.
Best Regards,