Dear Judith,
We are sorry you felt cheated. The fact that you did not find any line is something nobody could predict and usually in the summer months ( also in 2020 ) and especially for the COVID controls the lines were pretattica long By all means we do not like to have unhappy customers and we would appreciate you could send us an email in order to have a direct contact. We would like to have you as our guest for a guided tour of the Basilica next time you came to the Vatican City .
Pls accept our apologies and best regards