Dear Mr. Aditya Rao, your booking reference (BR-1015660229) is saying you booked a guided tour for the Vatican for 10.30.
Unfortunately our tour guide for that time, had an immergency issue and she was not able to do the tour.
Thats why we switched your tour for 11.30.
At 8.30, we informed you the situation and asked your opinion. And you decided to take the 11.30 tour. And you did the tour.
We tried our best and finally you are not happy.
What I could do for you please advise me.