Good evening, thank you for your feedback and we are sorry that we did not meet your expectations, thank you for helping us improve. I won't comment on your personal opinion on our guide as the guides we work with are historical experts who have the role of helping you discover the city as well as entertaining you but I don't think they can do much if you are very nervous and wary right from the start. . The same thing goes for the girl who managed the groups, in high season it is normal for an agency that works well to have many clients so between one tour and another there can be confusion. I apologize very much for this. The stop is one as in description and can be agreed before departure, and you chose a simple ice cream. Having said that, I assume (from your 3 star rating) that you at least partially enjoyed the tour. I hope to see you again and to be able to improve in the meantime.