Dear James. Thank you for letting us know. After careful review, we notice that you contacted us 3 hours after the original start of the tour, informing us that you had completely forgotten about it. You then immediately requested either the refund or to reschedule the tour to the following day. We did the best we could to accomodate you. Unfortunately, as mentioned to you, the enoteca was already booked. In addition, please note that our cancellation policy clearly states that we cannot provide any refunds for No-shows (after the start of the tour). In light of this, please note that messages of insults to our staff – such as jerk of “va a faire in c*lo” are not acceptable - especially as we applied our best efforts to find a solution to your no-show. Finally, please further note that the tours that we provide are carefully selected and of the highest quality, as demonstrated by previous reviews from our clients.