Hello Megan,
Thank you for your valuable feedback on your recent walking tour of Rotterdam. We sincerely apologize that the tour did not meet your expectations in terms of historical insight and storytelling. It is always our goal to ensure our guides are well-prepared with enriching content and a clear itinerary, and we regret that we did not meet this standard during your visit.
We are taking immediate steps to address the issues you've raised, including enhancing our guide training programs to improve their knowledge and delivery. We value your input as it is crucial for our improvement. To make amends, we would like to offer you a complimentary tour on your next visit, hoping to provide an experience that truly reflects the high standards we aim to uphold.
Best regards,
On behalf of TourGuys,
Ismael Abu Ayyash
General Manager