Dear Marina_P
We are sorry to hear you did not enjoy our experience, as other guests did.
The experience lasts 1 hour as stated in the description. So far as we heard from the winery, the experience went in smoothly and correctly way.
Our colleagues from the winery are sorry if your expectations have been unattended.
Anyhow, we would like to invite you to contact us at info@italyhiddenexperiences.com in order to understand better what happened and help you in sorting out a way to enjoy Italy at its best.
Best regards