Dear traveler,
You have chosen a trip that covers the 2 important cities of Kosovo. Prishtina is the capital which has the task to represent the whole country. So, visiting it is important to fulfill the experience and the feeling of Kosovo. You could have booked a tour just to Prizren. There are plenty of tours on the market. Our idea is to present a country rather than just guarantee a stamp on the passport.
Also, visiting the two cities means a very long day with lots of driving which, unfortunately, does not allow us to give much free time. I am sure you can imagine how wonderful it would have been for the guide if he could allow you free time so he can rest a bit. Regarding the restaurants everything on the day was full everywhere and your guide has done the impossible to find you a place. I am very sorry that you have not realized that during the day.
And at the end not recommending a company because you didn't like a city ( a Capital city) and you would have preferred free time somewhere else is not very logical. Also, you accused your guide of being sexist (it is not in the review but in our correspondence in which you also asked for a refund, which we refused, and there it is in the review) because he suggested that it is too hot and some of you might wait in a coffee place and not hike up to the fortress. Also, don't see the point.
Anyway, thank you for the feedback. I hope this review will protect us in the future and people who book it will want to see more and won't complain about it.