Dear Leah,
Many thanks for your feedback. It is very important to us and we appreciate you taking the time to share your experience here with others on Viator. August is one of the busiest months for the tour to the Seven Rila Lakes and unfortunately the payment system of the lakes chairlift does not provide the option of booking these tickets online. It would have been great if those tickets could be purchased in advance, but unfortunately it is still not an option, and this is something we could not have control of. On busy days, there could be a vehicle shortage, and we send a bigger bus, but we always send many guides, who divide the groups, and is always not more than 15 people per mountain guide, as it was in your tour day. Please, also keep in mind that Traventuria is eco-friendly business, supporting sustainable practices, preserving the environment. Sending one bigger bus (instead of three smaller buses) to transfer all the groups to the chairlift ticket center, is not something we are ashamed of. Quite the opposite. Sticking together as a group with your guide is very important in the mountain and we are happy that you were from the ones following this advice.
However, we will take into consideration all your remarks and do our best to improve even more our services. Looking forward to meeting you again next time you visit Bulgaria. Give us another chance to impress you.
With best regards, Nora Dobrinska (Traventuria Team)