We apologize for the inconvenience but we are experiencing some bad weather on the island and the way our reservation system works with Viator we can cancel the tour due to bad weather on the same day for your own safety. However getting in touch with you was a challenge..Also your refund is process by Viator as we don't receive any payments from you directly only from Viator the next month but once we cancel pickup your refund will be processed by Viator not us..I'm sure will receive it...