Hello Leanne thanks for taking the time to let us know your thoughts. Its disappointing to read your review, obviously you had expectations that we did not meet. Just to clarify a few points:
December is usually School Holidays, and we do get families on board enjoying their time with their children. Children do get excited about being on boat and seeing the bird life, and having a day with family. My suggestion with the children upsetting your day maybe book outside of school holiday times, when you next book an experience.
When booking with us we have long list of dietary requirements you can tick, and we also have comments section so you can let us know about your dietary requests. I suggest next time you make a note in that section so the business is aware of your special needs.
Our staff are amazing, and treat everyone respectfully. The staff gave you extra food when you requested, and made sure they served your lunch before anyone else on the day to cater for your special needs.
As for the bar, it is full of alcohol and your can purchase drinks from it and all staff are trained in Responsible Service of Alcohol. We don't have to provide nibbles for we provide morning tea and lunch that are serve in timely manner.
Hope you find a venue more suited to your needs in the future.