Good evening,
you had a 30 min gondola ride as promised as all the other guests... the dinner is in a Venetian palace not on the balcony ... so if balcony is available we give a free upgrade to our clients otherwise the dinner is inside the palace.
as you were complaining for the balcony we combined the dinner for the day after ( you decide to do that) and the day after you had the balcony... we are sorry if haven't enjoyed the food all the guests are always happy with this experience...
sincerly,
TopVenice staff