Hello Theresa! Thank you for taking the time to share your thoughts and we are sorry to hear that your experience on the tour didn’t meet your expectations. We understand that preferences may vary and we appreciate your feedback about the guide’s presentation. It’s important to note that for groups exceeding six participants the use of earpieces is mandatory, aimed at ensuring a clear and immersive guide experience. We value your input and will consider it as we continually assess and improve our tours. We hope to have the opportunity to welcome you again in the future, and if you have any further concerns or suggestions, please feel free to reach to us directly!