Sorry but it is hard for me to understand why you complaint with us. We received a message from you and a call from Viator customer service 30 minutes before the tour (not 2 hours) saying that your plane was delayed. You asked if it was possible to reschedule the tour the next day. If we have availability we always re accomodate our guests (even if they can't join the tour for reasons that are not under our responsibility, like in your case, so it is a favour that we make) but the problem yesterday , was that all our tours were canceled due to bad weather. As you could see (you were in Venice yesterday, right?) it was rainy all day and after 3 pm the wind was blowing at 40 km/h!! And you were told that that was the reason why we couldn't accomodate you!!! I understand your frustration for loosing the tour and time for your holiday but I'm sure that you understand that it was not our fault in any way. You should complaint with the airline that was late in Zurich or with the airport of Zurich or, why not, with the fate that made Thursday April the 13th a rainy day, but not with us. The boat was ready on Wednesday April the 12th, the date you
booked and waiting for you. Have a nice rest of your Holiday. Olga, Owner.