TOUR OPERATOR COMMENT: Please note, we informed the client in advance that the option chosen at checkout was a "driver only" option and if they wanted to have a guide they could have had to book the "fully guided option" or we could have given them a guide for Salzburg for an extra charge. All clients can modify the itinerary to suit their needs, but cannot add additional locations to it that are away from the original route (extra kilometers away) and so on. This review mentions that they only had less than an hour in Salzburg. However, as per our itinerary, they arrived after 2.00pm and left at 5.00pm. This is also the same time frame where we offer a guided tour of Salzburg with a local guide if that option has been chosen upon booking. This option was offered to these clients but they declined as they stated they felt the cost for the guide's time and expertise was 'too expensive.' Our guide would have been able to show them places of interest, such as Sound of Music, Mozart's house etc, but as they had selected the "driver only" option, they simply had free time to explore at their discretion instead. The driver on this tour was Peter who is always pleasant, kind, and amenable to stopping at any place the client's wish. He is one of our best drivers as mentioned in other Viator reviews and does this tour many times a week. We are sorry to hear this client had such an unfavorable experience, but we hope they were still able to enjoy their overall time in Austria.