We are very sorry for your experience, but it is not true. The only true thing was that its the high season and you booked the tour very late in the evening and even at this time we confirmed the tour. We gave you the driver that usually does tours to other towns and forgot to contact the local guide in Budapest and in the meantime you left for Christmas markets. The guide in Budapest called you at 1.00pm when he usually has the tour with clients/ sometimes clients prefer to have lunch first, have free time etc/ you told him that you were at the Christmas markets and are not interested in the tour, that you are completely fine with just your own city tour. We then sent you an email trying to confirm whether its true and the guide can have free time even was ready to give you the tour. You than probably changed your mind and started complaining about not receiving the tour and trying to get a refund which we refused. We also offered you a tour later in the afternoon and even a late departure from Budapest, but you refused all this, instead you asked our driver to take you for Christmas markets to Slovak capital- Bratislava, so we hope that at least this extra tour you liked and we gave it to you for free.