Thank you for sharing your feedback. We’re truly sorry to hear that your experience on the bike tour did not meet your expectations. We strive to create an enjoyable and respectful atmosphere for all our guests, focusing on Vienna’s rich culture, history, and landmarks.
We take your concerns about the comments made by the guide seriously. Political views should never take priority over the tour experience, and we sincerely apologize for any discomfort this caused. Please rest assured that this is not the standard we aim to uphold, and we will address this matter with the guide to ensure that such inappropriate remarks do not occur again.
We value all of our guests and their diverse backgrounds, and we always aim to provide an inclusive, welcoming experience. Thank you again for bringing this to our attention—we truly appreciate your feedback!