Dear,
It is annoying that a bicycle suffered a puncture.
However, it is certainly not the case that the guide left someone behind and left with the rest of the group. There was consultation with the person (adult) who had a flat tyre and because the tour was as good as finished there was an agreement that it would be easier to stay in town and not go with the rest of the group to our meeting point. The tour partner (adult) therefore decided to stay behind in the city as well.
Also, the suggestion that there would have been telephone contact with the owner is unfortunately incorrect. This contact is not necessary at all because every guide knows how to act in case of a flat tyre.
Despite the fact that the tour was as good as over, the guide returned the entire tour fee to the unfortunate of the flat tyre.
Bearing in mind that the rest of the group was accommodating enough to want to wait for you both because you were almost 20 minutes late at our meeting point to start the tour.
We welcome every review but we more often see that emotions and reality are sometimes far apart in a review.