Hello,
We are, of course, sorry that your morning did not go as expected. Flight times vary, which is expressed clearly in the information you received prior to the flight. You received a document named "everything you need to know about the morning of your flight" which you obviously did not read. This warns passengers to be attentive to the message we send the evening prior to the flight. It ALSO states that if you receive no information to call no later than 7 pm
The message you admit you did not read explained PERFECTLY well what time we needed to meet. What did you expect us to do? You actually had until 9 PM to call us and you did not. The balloon flew with your two spaces empty. Everyone else was there.
We never expected you to answer our call at 02:00 am. We called you repeatedly, the evening prior and on the morning of your flight. We honestly did all we could to fly you. Again, you confirmed you did not read our message which stated RIGHT AT THE BEGINNING "Please read this message right up till the end and REPLY as soon as you have read it" Did this not sound important enough?
It was you who decided not to read it, whatever the reasons.
We do hope to see you sometime in the future, our aim is to fly our passengers and have them have a great experience. We cannot cater for all these mishaps. Somewhere it is also the responsibility of every individual to decide how much attention they pay to information that is extremely clear and sent to all passengers with plenty of time. We flew close to 2500 passengers this Winter in WA and this was the only time this happened.
Regards
Nick