Dear Amy,
Unfriendly, lies and scam are SERIOUS words that do not belong to us and that I suggest you review.
We are in fact known for our being excellent hosts, simple, genuine and honest, as evidenced by the many reviews. Why did we have to behave differently with you?
Your review surprises us.
Probably the review is skewed for the "problem" with VIATOR. About which we sent you a message before via WhatsApp.
This is the message viator sent to us:
Hello,
The credit card holder has disputed the charge for the below booking through their bank, claiming that it was fraudulent.
Please do not accept the voucher. If the customer contacts you directly and has any concerns please direct them back to Viator.
We apologize for the inconvenience caused.
Kind regards,
...Viator Chargeback Response Team...
Our experience is open to a maximum of six people, this information is present everywhere but we were happy to host seven people. We have organized a different menu for a celiac person with pride.
Regarding the payment method, we give several alternatives, you have chosen PayPal, you have received a discount for the inconvenience and you have rewarded us with a tip. In addition you have also saved Viator commissions.
You may not like food, but it is a cooking lesson not a restaurant, we offer our recipes prepared by our guests with our ingredients.
So the food didn't like it, but the cooking class? We would have liked to have had some considerations also regarding the wine and liqueur but it seems clear to us that this review is mainly focused on a not ours mistake.
Thank you anyway,
A big hug
(Rocco, Carla and Alexandro)